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Dear GateIO Support,
I would like to report an issue regarding my trade on Supra (SUPRA) coin. I had set a Take Profit (TP) order at 0.5, and during the current hourly candle, the price reached 0.8 according to the chart. However, my TP order did not execute.
Could you please investigate why my TP was not triggered? Was this a price wick that didn’t reflect in the order book, or is there another explanation?
I would appreciate a clear and honest response, as this raises concerns about the reliability of your platform. Please provide any relevant trade logs or insights.
Looking forward to your prompt reply.
Best regards,
Rizwan